At SCITOO, we strive to ensure that you are completely satisfied with your purchase. We understand that sometimes things don’t go as planned, and we are here to help make the return and refund process as easy as possible.
Our Policy
We offer a 30-day return policy on most items, starting from the date of delivery. If you are not fully satisfied with your purchase, you may return eligible items within 30 days for a refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- The item must be in its original, unused condition and uninstalled.
- The item must be in its original packaging, including all accessories, documentation, and parts.
- You must provide a proof of purchase (order number or receipt).
- Certain items, such as electrical components or special orders, may not be eligible for return, depending on the manufacturer’s policies.
How to Return an Item
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Contact Us: Before returning any item, please reach out to our customer service team by emailing us at contact@scitooautoparts.net. Provide your order number, the item(s) you wish to return, and the reason for your return.
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Return Authorization: Once we receive your return request, our team will review your case and provide you with a Return Merchandise Authorization (RMA) number, along with instructions on how to return the product.
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Shipping the Return: Pack the item securely in its original packaging, along with all parts and documentation. You are responsible for return shipping costs unless the return is due to a mistake on our part (such as a defective or incorrect item). We recommend using a trackable shipping service to ensure your item reaches us safely.
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Inspection and Processing: Once we receive the returned item, we will inspect it to ensure it meets the return requirements. If your return is approved, we will process your refund or exchange.
Refunds
- Refunds will be issued to the original payment method used at the time of purchase.
- Please note that shipping charges are non-refundable, except in cases where we made an error in fulfilling your order (e.g., wrong item, damaged item).
- Refunds may take 5–10 business days to process, depending on your payment provider.
Exchanges
If you would like to exchange an item for another product, please contact us to initiate the exchange process. You will be responsible for shipping the original item back to us, and we will ship the replacement item to you at no additional cost (unless the new item is of a higher value).
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at contact@scitooautoparts.net with the following information:
- A description of the damage or defect.
- Photos of the damaged item (if applicable).
- Your order number and shipping information.
We will work with you to resolve the issue promptly, which may include offering a replacement, repair, or full refund depending on the circumstances.
Non-Returnable Items
Certain products are non-returnable for health, safety, or warranty reasons, including:
- Installed or used items.
- Custom or special order parts.
- Electrical components (e.g., alternators, starters, sensors) unless defective.
Contact Us
If you have any questions or need assistance with a return, please don’t hesitate to reach out to our customer service team:
Email: contact@scitooautoparts.net
Our team is dedicated to resolving your concerns and ensuring that you have the best experience with SCITOO.
Thank you for choosing SCITOO Auto Parts!